01Dispatch
Orders are dispatched once payment has cleared and stock is confirmed. Typical dispatch time is PLACEHOLDER[X–X working days]. Larger items may need a booked freight slot, which we will arrange with you by email.
02Delivery methods
- Parcel carrier for smaller items such as jacks and accessories.
- Pallet freight for lifts, tyre changers and wheel balancers.
- Delivery charges: PLACEHOLDER[rates to be confirmed], shown at checkout before you pay.
03Kerbside handover
Pallet deliveries are made to the kerb or the nearest accessible point unless otherwise agreed. Moving, unpacking and installing equipment is the customer's responsibility. Lifting equipment should be installed by a competent person in line with the manufacturer's instructions.
04Inspecting your delivery
Check the packaging before signing. Note any visible damage on the delivery paperwork, photograph it and email us within PLACEHOLDER[XX hours] of delivery so we can raise a claim with the carrier.
05Delivery areas
We currently deliver to PLACEHOLDER[regions to be confirmed]. Remote or restricted-access addresses may carry an additional charge, which we will quote before dispatch.
Questions
Email sales@torquelaneauto.com or use the contact page.