01Return window
Unused items in their original packaging may be returned within PLACEHOLDER[XX days] of delivery. Your statutory rights as a consumer are not affected by this policy.
02Condition of returns
- Equipment must be unused, uninstalled and complete with all parts and documents.
- Items that have been bolted down, filled with fluid or modified cannot be accepted as change-of-mind returns.
- A restocking fee of PLACEHOLDER[X%] may apply to change-of-mind returns.
03How to start a return
Email sales@torquelaneauto.com with your order reference and photos of the item. We will confirm whether it qualifies and send collection or drop-off instructions. Please do not send items back without a return reference.
04Faulty or damaged goods
If an item arrives damaged or develops a fault, stop using it and contact us. We will arrange repair, replacement parts, a replacement unit or a refund as appropriate. Return freight for confirmed faults: PLACEHOLDER[covered by us — to be confirmed].
05Refunds
Approved refunds are issued to the original payment method within PLACEHOLDER[XX working days] of the item being received and inspected. Original delivery charges are PLACEHOLDER[refundable / non-refundable — TBC].
06Dealer returns
Returns of trade stock are handled under the terms of each dealer agreement, not this consumer policy.
Questions
Email sales@torquelaneauto.com or use the contact page.